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MESVision Providers Are Better Connected With Telephony Solutions From iMessaging

CHALLENGE

MESVision provides quality vision-care services to employer groups of all sizes through insurance companies, health-maintenance organizations, preferred provider organizations and self-funded plans via a national network of providers including some of the finest ophthalmologists, opticians and optometrists in the United States. Efficiently serving these professionals is MESVision's primary concern and was the impetus for its use of iMessaging's iNspire Call Center Suite.

MESVision faced the need to enhance service to providers and patients while maintaining or, better yet, reducing costs. MESVision management is keenly aware that competition is fierce and continual improvement is required to deliver the best services and products. To improve service, MESVision focused on direct telephone interactions. While the telephone is still the company's primary means of communicating with its clients, it had not focused on telephone services for some time.

More specifically, MESVision needed a way to deliver fast, accurate and personalized phone service; make the provider or client call experience pleasant and efficient; improve customer-service representative (CSR) productivity; and extend service hours.

"iNspire delivered dramatic telephone service improvements by leveraging our System i skills."
- Ric Piecuch, director of information systems, MESVision

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